Paid plans are available now: choose one from billing in the web app whenever you like. Phone numbers open shortly, and we’ll email you when you can pick yours. Calls and texts between Talkwish users work right away.
Once you have a plan, you manage everything about billing from your dashboard in the web app. There’s no contract, and you can change or cancel your plan at any time.
How billing works
- The Free plan costs nothing. Paid plans are priced per user and billed in advance to a credit or debit card, either monthly or yearly. Yearly billing costs less per month.
- Prices are in US dollars. Depending on where you live, taxes and telecom fees may be added. They’re shown on your invoice.
- There’s no free trial of a paid plan. Calls and messages with other Talkwish users are free on every plan, including Free.
- Paid plans include unlimited US and Canada calling up to a fair-use allowance of minutes per user each month, shared across your company. Calls you make and calls you answer both count. The allowance starts fresh each billing month.
- The pricing page shows each plan’s allowance.
See the pricing page for the plans and prices.
Choose a plan
- Sign in to the web app and open billing in your dashboard.
- Choose a plan and whether to pay monthly or yearly, then pay with your card.
Your plan starts right away. Phone numbers open shortly, and we’ll email you when you can pick yours. Until then, your plan works for calls and texts with other Talkwish users.
Switch plans
- Sign in to the web app and open billing in your dashboard.
- Choose a new plan and confirm.
You can move to a bigger or smaller plan whenever your needs change.
Add prepaid credit
Prepaid credit pays for calling time beyond your company’s fair-use minutes. It works like a small balance you top up yourself. Calls and texts with other Talkwish users never use it, so you won’t need any until phone numbers open.
- Open billing in your dashboard.
- Choose how much credit to add and pay with your card.
The smallest top-up and the per-minute rates are on the pricing page. Your dashboard shows your credit balance and how much of your allowance you’ve used this month.
Update your card
Open billing in your dashboard to change the card you pay with. Talkwish never stores your full card number. It’s handled by our payment processor.
Find invoices and receipts
Your dashboard keeps an invoice for every plan payment and credit top-up. Open billing to find them.
Cancel your plan
- Open billing in your dashboard and cancel your plan.
- Your plan keeps working until the end of the month or year you already paid for. You won’t be charged again.
Your number is held for a short time after your plan ends. See Choose and keep your phone number to learn what happens to it.
Refunds
Plans are paid in advance. On monthly billing, we don’t refund partial months unless the law requires it. Yearly plans have their own refund rules, including a window after each yearly charge. Read our refund policy for the details. If you think you were charged by mistake, email us and we’ll look into it.