How to delete your account
- Cancel your plan. Sign in to your dashboard at app.talkwish.com and cancel your plan so you aren't billed again.
- Email us from the address on your account. Send a message to support@talkwish.com with the subject "Delete my Talkwish account". We only act on requests from the account's email address, so nobody else can delete your account.
- Confirm. We'll reply to confirm the request before we delete anything, and let you know when it's done.
What we delete
- Your account profile, sign-in details and settings
- Your call history and text and picture message history, including message content
- Voicemails, voicemail transcripts and call recordings
- Your devices and their notification tokens
We delete this information within 90 days of confirming your request. Backups roll off within a further 30 days. Your phone number is released and may later be given to someone else, so download anything you want to keep, such as recordings, before you ask us to delete your account.
What we keep
- Billing records such as invoices and payment history, for as long as tax and accounting laws require.
- Records we must keep by law, for example to respond to a valid legal request or to prevent fraud and abuse, only for as long as that obligation lasts.
Card details are held by our payment processor, Stripe, not by Talkwish. You can delete individual messages, voicemails and recordings yourself at any time without closing your account.
Questions
Read our privacy policy for the full details, or email privacy@talkwish.com with any privacy question.